Insights Analyst, Dispute Experience

📋 Description

• Partner with Fraud Ops, Disputes Ops, Risk, Product, and Eng to diagnose risks and improve outcomes.
• Deliver insights across Disputes Ops, Fraud Ops, Product, Eng, Risk.
• Translate complex signals into actionable executive insights.
• Build metrics, KPIs, and monitoring for Disputes and Fraud Ops.
• Lead cross-functional alignment and proactive communication.
• Design and run A/B tests and experiments for policy and flow changes.

🎯 Requirements

• Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Math, CS, Engineering).
• 5+ years analytics experience, ideally in Trust & Safety, Fraud, Risk, or Ops.
• Advanced SQL: complex joins, window functions, CTEs.
• Proficiency in Python or R for experimentation and modeling.
• Strong statistics, causal inference, experiment design, and anomaly detection.
• Experience with BI tools such as Looker or Mode.

🎁 Benefits

• 4 days in-office with Fridays from home for nearby offices.
• Backup child/elder/pet care and subsidized commuter benefit.
• 401k match plus medical, dental, vision, life and disability coverage.
• Generous vacation policy and company-wide Chime Days.
• Wellness stipend for eligible wellness expenses.
• Parental leave (up to 24 weeks birthing, 12 non-birthing) and Maven reimbursement.