Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms,

Inkittdiscovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its

Galateaapp. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into

CandyJarTVis only the beginning of our journey to becoming the next-gen entertainment powerhouse.

What You'll Do:

As a member of our Customer Support team, provide world class written support to Galatea readers and CandyJar viewers

Respond to customer inquiries via Zendesk, managing a volume of 100+ contacts per day while meeting our SLAs

Act as an advocate for our customers, communicating their needs and problems cross-functionally throughout our org

Independently navigate and solve routine customer issues using our internal tools, dashboards, and queries

Escalate high priority issues to Product / Engineering teams via Slack and through daily meetings

Draft and update articles for our Help Center to ensure that users have an option to resolve issues on their own

This is Full Time Contract position (with potential for permanent hire). This role requires Weekend work.

What You'll Bring:

Customer obsessed: You care about the customer and advocate them at every turn

Empathetic: You understand that sometimes customers contact support out of frustration. You will be patient and polite no matter what

Driven: You're a self-starter, work hard, and aren’t content with the bare minimum and go the extra mile for your customers and your peers

Neighborly: You care about the people around you and are willing to lend a helping hand when it’s needed. You strive to be a part of and create an environment that is inclusive, respectful, and encouraging

Adaptable: You're able to flex to the needs of the customer and the business. You understand that fires can happen and may require some additional support to help put those fires out.

You are hungry to learn and make an impact!

You are able to handle ambiguity well in a startup environment

You showcase critical thinking and problem solving skills

You able to work autonomously with minimal supervision

You seek out and are open to feedback

You're reliable. The team can count on you to show up not just when you're expected to, but when we need it the most

Bonus: You love reading and read a lot!

Who We're Looking For:

Experience in Customer Service, or customer-facing Retail / Hospitality

Autonomous

Bring solutions instead of problems

Data driven

Quick to action

Looking for exponential career growth

Have lots of fun building a generational AI x Entertainment company

What We'll Offer:

401k plan, designed to help you save for the future for US based employees

Health benefits tailored to your needs, including medical, dental, and vision coverage for US based employees

Professional coaching for everyone

Team-building events, including our annual Tulum trip

Unlimited access to our Galatea app and CandyJarTV app

Unlimited budget for self-development books

Charity donation of your choice at your one year anniversary

Free lunch in office everyday

Class Pass membership for US based employee and gym access for Berlin employees

Dog friendly offices in San Francisco & Berlin

Additional Information

At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply.

Check out ourCareers Blog💼

Compensation

This is a contract with possible conversion to FTE. The contract duration will be 1-3 months.

Salary offers are determined based on the candidate’s experience, skills, and alignment with the requirements of the role, as well as internal equity and market benchmarks

Customer Support Agent (1-3 Month Contract)

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