Partner Operations Specialist

About inKind:

inKind is a commerce enablement platform that provides capital to independent restaurants and hospitality groups, helping them thrive while enhancing guest experiences through its marketplace of nearly 5,000 restaurants. Headquartered in Austin, Texas, inKind supports restaurant operators nationwide and engages diners through its unique financing and dining credits model.

Role Summary:

The Partner Operations Specialist plays a critical role in ensuring that our partner brands are accurately represented across all internal systems and customer-facing platforms. This role manages essential operational processes—such as monitoring partner-facing sites, maintaining accurate partner data, and supporting brand updates—while collaborating across teams to resolve partner and internal requests quickly and effectively.

Responsibilities/Essential Functions: 

• Provide administrative support addressing and resolving issues directly with restaurant partners or in coordination with Sales, Account Management, Onboarding, and Support.
• Perform service requests for partners and internal stakeholders, including adjusting in-app visibility, branding updates, modal management, and technical updates.
• Ensure timely execution of changes related to partner accounts, settings, and data integrity.
• Execute offboarding procedures for partners, ensuring seamless and accurate system changes.
• Process and implement partner POS changes, ensuring accuracy and smooth operational continuity.
• Identify opportunities to streamline operational processes and contribute to SOP documentation.
• Support senior management with ad-hoc partner-related tasks or projects as assigned.

Minimum Qualifications:

• 2+ years of experience in operations, onboarding, or partner/customer success management.
• Ability to manage multiple projects and meet deadlines.
• Strong organizational and communication skills with attention to detail.
• Comfortable managing projects across multiple departments while balancing operational priorities.
• Passion for hospitality, restaurants, and building strong partner relationships.

Preferred Qualifications:

• Experience with CRM/project management tools (Salesforce, Taskray, Atlassian)
• Data-driven with ability to assess capacity, performance, and efficiency.
• Experience in channel or partnership enablement at a growth-stage or startup environment.
• Experience in client onboarding, implementation, or partner enablement.

Salary: 

• $70,000 + Benefits

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

Read our Privacy Policy.