Infrastructure Manager

📋 Description

• Participate in escalation manager capacity for on-call staff and know when to escalate
• Manage a large team of engineers and administrators; mentor development goals
• Oversee Infrastructure team activities to maintain operational continuity
• Provide technical leadership and hands-on support for critical incidents until resolution
• Lead post-incident root cause analysis and mitigation per SLAs
• Adhere to change management processes and contribute to documentation repository

🎯 Requirements

• AWS and Azure Cloud, technology modernization; Microsoft and Linux servers; networking, virtualization, storage, datacenter infrastructure, Microsoft 365 Services, and databases
• Ability to learn various technologies quickly
• Technical minded (execution) but business-focused (planning)
• Precision and attention to detail in duties
• Willingness to leverage vendor support contracts for changes and troubleshooting
• Engage third-party vendors for resolution management, including remote or on-site support

🎁 Benefits

• Top Workplace designation and inclusive culture
• Challenging mission-aligned IT projects
• Opportunities for professional growth and leadership
• Work with government clients at national/state/local levels