Adoption and usage best practices to optimise engagement with Fonoa’s tax solutions.
Value-driven advocacy: cultivate referenceable customers to maximise CLTV.
Identify growth paths: upsell and cross-sell opportunities for account growth.
Portfolio management: oversee onboarding to renewal for high NPS and satisfaction.
Account health monitoring: track success and outcomes across stages.
Relationship building: connect with key stakeholders and executives to drive adoption.

🎯 Requirements

5+ years in indirect tax process improvement or equivalent experience.
Indirect tax experience (Sales/Use Tax, VAT) or corporate indirect tax compliance.
Experience with tax processes and operational assessments.
Clear communication across technical and non-technical stakeholders (PM experience preferred).
Curiosity and aptitude for API-first products and tech skills.
Proven ability to build relationships across organizational levels, including execs.

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