Incident Response Manager, Enforcement

📋 Description

• Own the Enforcement On-Call program end-to-end: rotations, coverage, and escalation paths
• Establish and maintain on-call docs, runbooks, and SOPs for quick action
• Triage tooling issues affecting on-call operations and drive resolution with engineering
• Report inbound volume, response metrics, trends, and staffing for long-term investment
• Serve as primary contact for enforcement escalations across Policy, Legal, Safeguards, and Product
• Drive processes to align teams during fast-changing situations, incl. investigations

🎯 Requirements

• Background in trust & safety operations, incident response, or related roles at a tech company
• Experience leading cross-functional programs and serving as escalation point
• Ability to absorb information quickly and communicate clearly in high-stakes moments
• Experience coordinating with law enforcement, regulators, or external compliance stakeholders
• Comfort making judgments with incomplete information and knowing when to escalate
• Availability to support on-call and weekend coverage when assigned

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Office space in San Francisco for collaboration