Related skills
stakeholder management itil incident management itsm it service management📋 Description
- Identify and log incidents from alerts and users
- Categ orize by severity and business impact
- Coordinate with support, technical teams, and mgmt; provide updates
- Facilitate incident resolution with allocated resources
- Conduct post-incident reviews and document learnings
- Drive process improvements for incident management
🎯 Requirements
- Bachelor's degree in CS/IT or related field
- Proven incident management experience in ITIL-based environments
- Strong analytical and prioritization skills; multitask incidents
- Excellent written and verbal communication with stakeholders
- Knowledge of ITSM tools and incident tracking systems
- Familiarity with ITIL or other ITSM frameworks
- Calm under pressure with urgency to resolve incidents
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