Participate in 24/7 on-call monitoring; detect issues with Engineering.
Communicate with merchants in real time during incidents; share updates.
Lead initiatives and automate monitoring for better reliability.
Investigate alerts and provide feedback to build better logging and alerts.
Mitigate merchant impact by acting on alerts with Engineering; document learnings.
Prioritize, automate, and scale detection capabilities.

🎯 Requirements

5 to 10 years in incident communication and monitoring operations.
Willing to participate in on-call rotation in fast-paced environment.
Experience with Prometheus, Grafana, ELK Stack.
Experience with Datadog, Dynatrace, Splunk.
Strong analytical and problem-solving skills.
Ability to translate complex concepts for non-technical audiences.

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