Related skills
disaster recovery itil incident management servicenow cmdb📋 Description
- Lead IT Incident and Problem Management; act as Incident Commander for major outages.
- Manage SLAs and service reporting (availability, downtime, risk, customer satisfaction).
- Oversee ITSM tools and CMDB data integrity for governance.
- Drive safe deployments via CAB, release washups, and continuous improvement.
- Support automation, monitoring, and alerting to reduce MTTR.
- Develop and test Disaster Recovery and Business Continuity Plans across IT and business.
🎯 Requirements
- 8+ years in Incident/Problem Management and IT Operations in fintech, banking, or trading.
- Proven Major Incident Manager/Incident Commander experience in high-severity events.
- Strong ITIL knowledge: Incident, Problem, Change, Knowledge, CM.
- Hands-on ITSM tools: ServiceNow, JSM, HPSM, CMDB.
- Experience in reporting and analytics: availability, SLA, RCA trends.
- Excellent communication and stakeholder management under pressure.
🎁 Benefits
- Competitive salary.
- Generous annual leave including birthday and work anniversary.
- Hybrid or remote work setup.
- Internal mobility program for career growth.
- Crypto.com Visa card provided on joining.
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