Incident Commander

📋 Description

• Lead and oversee 24/7 incident response in a SaaS environment.
• Collaborate with cross-functional teams; use JIRA, PagerDuty, AWS, New Relic, Teams to coordinate incidents.
• Drive rapid incident resolution and guide RCA and post-incident docs.
• Manage stakeholder communications with timely updates and resolution plans.
• Track uptime metrics and report to internal and external audiences.
• Lead post-mortems and create PIRs and RCA with root cause and preventive actions.

🎯 Requirements

• 5+ years of experience managing critical incidents in SaaS environments.
• Cloud/AWS and DevOps practices knowledge.
• Strong incident management experience and ability to lead teams.
• Familiarity with JIRA and PagerDuty integrations.
• Excellent written and verbal communication; ability to work under pressure.
• Strong English language communication and collaboration skills.

🎁 Benefits

• 100% remote work environment and excellent work-life balance.
• Mentorship by highly experienced professionals.
• Budget for training to help you grow.
• 5 Personal Time Off days per year.
• Sick leave top-up to 100% from Day 3 to 90.
• Employee Assistance Program (EAP) - TELUS Health.