Related skills
cloud stakeholder management event management incident management root cause analysis📋 Description
- Coordinate and manage major incidents; chair meetings; escalate to ExCo/Board.
- Own problem records; drive root cause analysis; implement preventative actions.
- Drive best practice in incident, problem and event management; identify improvements.
- Collaborate with tech and third parties to deliver incident response.
- Support the incident, problem and event management strategy and roadmap.
- Be involved in post-incident reviews to establish root cause and actions.
🎯 Requirements
- Proven history coordinating and managing major incidents.
- In-depth incident, problem and event management experience.
- Experience in financial services and related regulatory frameworks.
- Experience managing regulatory incidents and reporting.
- Experience with technology-led organizations and cloud-based platforms.
- Strong stakeholder management and decisive leadership under pressure.
🎁 Benefits
- Flexible culture for work-life balance.
- London office with hybrid/remote options.
- 27 days annual leave plus bank holidays.
- Holiday buy/sell option.
- Private healthcare and dental cover; wellbeing programme.
- Personal development budgets and LinkedIn Learning.
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