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crm customer service telesales freshdesk📋 Description
- Inbound telesales role helping Ugandan customers access life-changing products.
- Handle hundreds of conversations daily; upgrade devices and resolve issues.
- Guide customers to cash loans via the M-KOPA App and payments.
- Work with a motivated telesales team to expand financial inclusion.
- Based in Kampala, Uganda with strong growth potential.
🎯 Requirements
- BPO or call center experience in inbound customer service.
- Strong customer service and relationship-building skills.
- Sales experience with a consultative, non-pushy approach.
- Empathy, problem-solving, and active listening.
- Multi-tasking in a fast-paced environment; resilient.
- Excellent English; Luganda proficiency is a plus.
🎁 Benefits
- Competitive compensation with performance-based incentives.
- Career growth opportunities in Africa's fastest-growing fintechs.
- Meaningful work that makes a real difference daily.
- Supportive team environment with ongoing coaching.
- Modern workplace with the tools and systems you need.
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