Implementations Operations Manager

📋 Description

• Establish and enable implementation best practices to ensure consistent, efficient execution across teams.
• Formulate and maintain plans, policies, and docs for onboarding and product adoption.
• Train teams on process changes and SOP updates, driving cross-functional collaboration.
• Create and maintain standard onboarding processes for new hires and staff.
• Develop and implement operational transformation solutions to support objectives.
• Set direction for product, compliance, and operational rollout policies.
• Report on KPIs and metrics.
• Perform miscellaneous projects and duties as assigned.

🎯 Requirements

• 3+ years in client-facing onboarding using proven implementation methodologies.
• Experience with Project Management tools (Smartsheet, MS Project, etc.).
• Proven success leading multiple cross-functional projects.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Excellent communication and writing skills to build trust with clients and partners.

🎁 Benefits

• Medical, dental, vision, wellness; 401(k) match; unlimited PTO.
• Work from anywhere; parental leave; other benefits.