Related skills
saas project management change management onboarding workflow design📋 Description
- Recruit, interview, and hire high-caliber consultants
- Own Americas onboarding: training, shadowing, ramp to delivery
- Run structured 1:1s for coaching, skill development, and performance clarity
- Promote Karbon's culture of transparency, ownership, and continuous improvement
- Oversee the implementation portfolio for your region with speed and confidence
- Escalate blockers and partner cross-functionally to land solutions
🎯 Requirements
- 3-5+ years SaaS implementation/onboarding or professional services; accounting exposure a plus
- Experience mentoring others; formal people leadership preferred but not required
- Strong project management and customer-facing problem-solving skills
- Ability to manage complex escalations with empathy and decisiveness
- Excellent communicator--clear, direct, guiding customers through change
- Familiarity with process mapping, workflow design, and operational best practices
🎁 Benefits
- Paid Flexible Time Off (3 weeks/year)
- Company-paid medical for you and dependents
- Company-paid dental and vision coverage
- Fully company funded short and long-term disability
- 401(k) with company matching
- Up to 8 weeks paid parental leave
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