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Full time
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Related skills
reporting data analysis salesforce sql onboarding📋 Description
- Primary point of contact for new SMB customers during implementation
- Guide customers through setup and training for onboarding
- Monitor progress to ensure adoption and activation
- Collaborate with cross-functional teams to resolve issues
- Handle a high volume of calls and emails
- Deliver exceptional customer service to build loyalty
🎯 Requirements
- 2+ years in a customer-facing role (sales or support)
- Salesforce proficiency; use data to inform engagement plans
- Understand success metrics for customers and Motive
- Strong listening and problem-solving skills
- Excellent written and verbal communication and presentation
- Documentation, data analysis, reporting, SQL, and Salesforce a plus
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