Implementation Services Manager

📋 Description

• Own customer onboardings and expansions end-to-end within a Pod.
• Collaborate with Engagement Managers and Pod Leaders to ensure project health.
• Leverage AI using Config Newton to automate point-and-click tasks.
• Solve upstream business problems to prevent churn and improve UX.
• Compress timelines by driving efficiency with AI.
• Provide consultative advisory to understand business problems beyond tech needs.

🎯 Requirements

• Scrappy, proactive, fast-paced; drive results with minimal oversight.
• 4+ years in software implementations, consulting, or PM in SaaS.
• 2+ years in GRC or related fields.
• AI-first mindset; proficiency with Gemini, Claude, ChatGPT preferred.
• Strategic breadth: manage multiple large projects with exec-level stakeholders.
• Technical aptitude: advanced Excel and no-code configuration platforms.

🎁 Benefits

• Hybrid workplace with flexible, role-aligned arrangements.
• Competitive total rewards: salary, equity, benefits.
• Generous PTO, holidays, health days, and Summer Fridays.
• Growth opportunities: LinkedIn Learning and mentorship program.
• Inclusive culture with ERGs; paid volunteering.
• Recognized as a top workplace by major outlets.