Implementation Project Manager, United Kingdom

📋 Description

• Own end-to-end onboarding and implementation for Mid-Market customers.
• Manage project timelines, milestones, dependencies, and risks for delivery.
• Run regular customer project syncs and track actions to resolution.
• Maintain clear project docs and plans; ensure visibility of progress.
• Act as primary customer contact during onboarding; build relationships.
• Guide customers through onboarding phases; set expectations and momentum.

🎯 Requirements

• 2-4 years’ experience delivering onboarding, implementation, or delivery projects in SaaS/tech.
• Manage timelines, coordinate stakeholders, and drive projects from kickoff to handover.
• Comfortable working with customers and internal teams; escalate risks when needed.
• Proven ability to manage multiple projects in parallel with attention to detail.
• Strong written and verbal communication; confident facilitating meetings.
• Experience as part of a wider delivery or customer success team.

🎁 Benefits

• Hybrid London: 2 days/week in the office.
• Private Healthcare: Bupa Medical and Dental cover.
• Pension plan to secure your future.
• Unlimited vacation (Paid Time Off).
• Meaningful equity in the company (Stock Options).
• Paid parental leave: 16 weeks birth, 4 weeks partner.