Related skills
risk management customer success saas intercom project management📋 Description
- Lead end-to-end implementation programs for customers onboarding Intercom.
- Define project scope, deliverables, and success criteria.
- Collaborate with sales, CS, and engineering to gather requirements and milestones.
- Act as primary point of contact for customers; provide updates and manage expectations.
- Develop and maintain detailed project and resource plans to meet budget and timeline.
- Identify risks and mitigation strategies; escalate as needed.
🎯 Requirements
- Bachelor's degree or equivalent practical experience.
- 5+ years as program/project manager in SaaS.
- Strong customer success and implementation experience.
- Familiarity with Intercom, Zendesk, or similar platforms.
- Excellent PM skills; multi-project delivery on schedule.
- Strong communication and stakeholder management.
🎁 Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
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