Related skills
crm account management customer success saas onboarding📋 Description
- Design and execute tailored onboarding plans for new retail customers.
- Configure Moniebook POS to fit each retailer's workflow.
- Deliver live training and enablement sessions.
- Monitor adoption, activation, and engagement metrics.
- Handoff completed onboarding to Account Managers.
- Collect feedback to improve onboarding and product.
🎯 Requirements
- 2-4 years in onboarding, customer success, or account roles (SaaS/retail POS).
- Proven track record onboarding users and driving adoption.
- Excellent communication and presentation for diverse audiences.
- Strong problem-solving and analytical skills.
- Customer-first mindset with passion for helping customers succeed.
- Bachelor’s degree (or equivalent) in Business/Tech/Related field.
🎁 Benefits
- Culture: People-first, inclusive, supportive team.
- Learning: Emphasis on knowledge sharing and development.
- Benefits: Comprehensive benefits package.
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