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crm customer success saas onboarding pos📋 Description
- Onboarding design and execution with milestones and success metrics.
- Guide customers through initial Moniebook POS setup.
- Deliver live training sessions (1-on-1 and group) for store staff.
- Monitor adoption: usage, transactions, and identify at-risk customers.
- Build trust-based relationships; coordinate with Sales and Support.
- Ensure smooth handoff to Account Managers with context.
🎯 Requirements
- 2-4 years in onboarding, CS, implementation, or AM (SaaS/POS)
- Proven onboarding track record for software and adoption
- Excellent communication and presentation; train diverse audiences
- Strong problem-solving and analytical skills
- Customer-first mindset; passion for helping customers succeed
- Highly organized, detail-oriented; manage multiple onboarding projects
- Bachelor's degree in Business/Technology/Communication or related field (or equivalent)
- Technical aptitude and comfort with software tools
🎁 Benefits
- Culture: People-first, well-being, inclusive environment.
- Learning: Knowledge sharing and development focus.
- Compensation: Attractive salary, pension, health insurance, bonus.
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