Implementation Manager, Public Sector Customer Success

📋 Description

• Own ongoing success, value realization, and risk management for Samsara’s Mid-Market CS.
• Define scalable CS strategies for onboarding, adoption, expansion, and renewal.
• Lead and support the CSM team through critical engagements.
• Champion Samsara’s cultural principles as we scale globally.
• Hire, develop, and lead an inclusive, high-performing team.
• Remote position for US residents with geographic exclusions.

🎯 Requirements

• 5+ years in CS, account mgmt, or strategic consulting.
• 3+ years in people management or leadership (preferred).
• Bachelor’s degree from a 4-year accredited institution.
• Experience with SaaS; led teams managing 50+ accounts.
• Experience using Gainsight.
• Experience applying AI/automation to CS workflows.

🎁 Benefits

• Competitive compensation and equity (where eligible).
• Flexible remote model with optional in-office options.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• Rewards program with above-market total compensation.