Related skills
customer success saas project management onboarding stakeholder management📋 Description
- Own onboarding and implementation for each customer
- Lead the customer through a tailored implementation plan
- Act as project manager during onboarding with exec stakeholders
- Teach customers how to maximize value from the DeepL platform
- Troubleshoot setup challenges for customers
- Coordinate with internal teams to integrate the customer
🎯 Requirements
- 3+ years in client-facing SaaS implementation, onboarding, or success
- Fluency in Japanese and working proficiency in English
- Proven experience project managing customer implementations
- Able to communicate with technical and non-technical stakeholders
- Demonstrated ability to maintain strong customer relationships and resolve issues
- Strong written and verbal presentation skills in customer settings
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