Implementation Manager, Customer Success

📋 Description

• Manage dependencies across up to 35 customer deployments
• Coordinate cross-functional teams across Product, Revenue, and Operations
• Educate and enable customers while monitoring activation
• Lead deployment planning, tracking, and execution through first invoice
• Drive time-to-value and improve deployment efficiency

🎯 Requirements

• 2+ years of customer service or customer success experience
• Excellent written/oral/presentation skills; comfortable communicating at multiple levels
• Flexible and able to juggle multiple priorities in a fast-paced environment
• A-player mindset with bias for action, resilience, and ownership

🎁 Benefits

• Fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning
• Flexible PTO policy