Implementation Manager, Control Tower

Added
2 days ago
Type
Full time
Salary
Salary not provided

Related skills

saas api order management data integrations edi

πŸ“‹ Description

  • Architect the Future: Lead end-to-end Control Tower implementations to a live state.
  • Technical Solutioning: SME on OM/BM features; guide data integrations and mapping.
  • Drive the Figure It Out culture: identify gaps, solve puzzles, document solutions.
  • Orchestrate Stakeholders: act as the Project Command Center for execs, ops, and customers.
  • Continuous Innovation: partner with Product/Sales to iterate collateral (AI videos, UAT templates).
  • Strategic Escalation: identify risks and escalate to leadership to meet go-live dates.

🎯 Requirements

  • BA/BS with 4+ years in supply chain consulting, ERP software, or PM.
  • Stellar communication: talk shop with devs and customers; deliver updates.
  • Technical fluency: ERP integrations, EDI/API workflows, SaaS value.
  • Program management mastery: manage multiple large-scale implementations.
  • Builder mindset: thrive in gray areas; build, document, train others.
  • Urgency & accountability: figure things out; escalate; own customer success.
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