Related skills
customer success accounting project management implementation erp📋 Description
- Drive end-to-end implementations of Flow, managing timelines, migrations, and configurations.
- Be the customer's go-to contact during implementation, delivering a white-glove experience.
- Spend time on-site with customers, providing training and guidance through transitions.
- Partner with Product and Engineering to translate feedback into product improvements.
- Build and refine implementation playbooks and processes as we scale.
🎯 Requirements
- Experience in implementation, customer success, or consulting (ideally in accounting/ERP software).
- Thrives in front of customers and is comfortable being on-site regularly.
- Strong project management instincts; can juggle multiple implementations.
- Collaborative mindset to work across teams.
- Comfort with ambiguity; help define how implementations work as we grow.
- Fundamental accounting knowledge required.
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