Implementation Manager

📋 Description

• Lead deployment of Invoca's Call Tracking and Analytics across clients.
• Guide customers through technical implementations with multiple engagements.
• Collaborate with Sales, Sales Engineering, Product and CS for smooth handoffs.
• Optimize onboarding, develop best practices, and scale processes.
• Maintain project records, milestones, risks, and SLA adherence.
• Provide early ET schedule oversight for UK and European accounts.

🎯 Requirements

• 2+ years in a customer facing PM or implementation role in SaaS or tech.
• Residency in Eastern Time Zone with ability to start early morning hours.
• Proven ability to manage multiple customer projects with strong prioritization.
• Experience with Agentic AI, autonomous agents, or LLM automation.
• Deep product expertise; translate complex concepts for tech and non-tech audiences.
• CRM and PM tools experience (Salesforce, Jira).

🎁 Benefits

• Flexible Time Off
• Paid Holidays 20 US holidays
• Health Benefits medical, dental, and vision; Fertility assistance
• 401(k) with company match up to 4%
• Stock Options
• Mental Health Program