Implementation Manager

📋 Description

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers
• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.
• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.
• Understand customers’ scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.
• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.
• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.

🎯 Requirements

• MS/PhD in molecular biology, biochemistry, biotech, immunology, bioinformatics, or bioengineering.
• 2+ years in a lab/R&D setting; antibody discovery or strain engineering or process development.
• Software implementation experience in SaaS.
• Strong communication with scientists, IT leads, and executives.
• Self-starter; thrives in a startup environment.
• Curious, creative, tenacious; collaborates with customers and teams.
• Willing to travel up to 25%.
• Experience with Benchling; admin experience preferred.

🎁 Benefits

• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• Home office stipend
• Mental health benefits and wellness stipend
• Learning and development reimbursement
• 25 days vacation and public holidays