Related skills
crm customer success salesforce saas project management📋 Description
- Guide customers through onboarding from kickoff to graduation.
- Define project scope, goals and deliverables for timely setup.
- Train customers on the product and discuss workflows and data.
- Monitor progress to keep projects on track and adjust as needed.
- Coordinate with Sales, AM, and Design to set expectations.
- Support customization by engaging pricing and contracting.
🎯 Requirements
- 2+ years in a customer-facing role (CS, support, or sales) in B2B SaaS.
- Experience onboarding, implementing, or training customers.
- Salesforce or similar CRM experience.
- Strong project management and organizational skills.
- Curiosity to learn technical products and train customers.
- Collaborative mindset and passion for great customer experience.
🎁 Benefits
- Two medical plans with 100% coverage of dental and vision premiums.
- HSA, STD, LTD, life insurance, telemedicine, wellness $400/year.
- Flexible PTO, 14 paid holidays, parental leave, and give back days.
- 401(k) with 4% company match and immediate vesting.
- Fully remote culture with $600/year remote work reimbursement and kickoff.
- Growth-focused team and inclusive, quirky culture.
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