Related skills
data analysis customer success project management onboarding implementation📋 Description
- Lead a team of onboarding specialists across SMB, MM, SA to meet targets
- Develop segment-specific onboarding programs to drive product adoption
- Coach and develop the team; manage performance and KPIs
- Align cross-functional teams (Sales, PM, Product, CX) for SA accounts
- Drive onboarding process improvements; evolve playbooks and templates
- Proactively engage customers to ensure onboarding success
🎯 Requirements
- Bachelor's degree preferred or equivalent experience
- 5+ years in customer success, onboarding, or implementation
- 2+ years of management experience leading onboarding or CSM teams
- Knowledge of Mindbody and alignment with its culture
- Ability to analyze performance data and translate insights across SMB/MM/SA
- Strong critical thinking and process-improvement skills
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