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customer success saas project management onboarding implementation📋 Description
- Lead end-to-end onboarding and implementation for customers.
- Configure CreatorIQ platform per customer package.
- Deliver tailored trainings to enable adoption and scale use.
- Partner with Sales and Customer Success to align goals.
- Apply implementation methodology and drive product/process improvements.
🎯 Requirements
- 4+ years in enterprise software, digital, social, or SaaS implementation/onboarding/account management.
- Strong PM, problem-solving, and organizational skills; manage multiple priorities.
- Excellent verbal and written communication; ability to train and explain concepts.
- Customer-first mindset with high emotional intelligence and active listening.
- Process-oriented, collaborative, startup-minded; travel up to 25% annually.
🎁 Benefits
- People: work with talented, collaborative colleagues.
- Guidance: access learning platform and tools from day one.
- Surprise meal stipends: meals for remote work days.
- Work/life harmony: 15 days vacation, holidays, wellness allowance, parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance.
- Savings: 401k (USA) plan.
- Work from home stipend: home office setup support.
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