Implementation Manager

📋 Description

• Lead end-to-end implementation projects from kickoff to go-live.
• Develop and track mutual action plans (MAPs) for each customer.
• Coordinate internal and external resources to remove blockers.
• Partner with customers to set up data infrastructure: integrations, data dictionary, dashboards.
• Ensure the technical implementation is complete, accurate, and optimized.
• Collaborate with Sales, Marketing, CS, Product, and Data teams to align on deliverables.

🎯 Requirements

• 5+ years experience as a customer-facing GTM SaaS implementation manager.
• Proven ability to manage complex cross-functional implementations from sales handoff to launch.
• Strong GTM knowledge (sales, marketing, analytics) and SaaS product adoption.
• Excellent communication and stakeholder management skills.
• Technical aptitude for integrations, data tracking, analytics, and insights.
• Enjoys fast-paced startup environments with autonomy and accountability.

🎁 Benefits

• In-person culture at the San Francisco HQ.
• Opportunity to shape category-defining product.
• Equal Opportunity Employer with inclusive culture.
• Fast-growing company with real traction and backing.
• Collaborative, cross-functional team environment.