Implementation Lead

Added
18 hours ago
Type
Full time
Salary
Salary not provided

Related skills

onboarding apis frameworks playbooks integration architecture

📋 Description

  • Enterprise go lives: drive customer integrations from discovery through launch.
  • Onboarding systemization: build playbooks, checklists, and SLAs for repeatable delivery.
  • Cross-functional execution: convert commitments into structured integration plans with teams.
  • Engineering interface: triage issues, reduce escalations, and improve docs.
  • Expansion rollouts: support new formats, geographies, and product modules with scalable implementations.
  • Team building: mentor juniors and shape hiring; set KPIs for time-to-value and launch predictability.

🎯 Requirements

  • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
  • 5+ years in Implementation, Solutions Engineering, TPM, or Post-Sales leadership in SaaS/Ad Tech/Retail.
  • Led 20+ enterprise implementations from discovery to launch and expansion.
  • Experience building onboarding systems, playbooks, and frameworks.
  • Comfortable operating in ambiguity and turning goals into structured plans.
  • Strong enterprise presence; ability to push back on scope creep while maintaining trust.
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