Added
18 hours ago
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Full time
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Related skills
onboarding apis frameworks playbooks integration architecture📋 Description
- Enterprise go lives: drive customer integrations from discovery through launch.
- Onboarding systemization: build playbooks, checklists, and SLAs for repeatable delivery.
- Cross-functional execution: convert commitments into structured integration plans with teams.
- Engineering interface: triage issues, reduce escalations, and improve docs.
- Expansion rollouts: support new formats, geographies, and product modules with scalable implementations.
- Team building: mentor juniors and shape hiring; set KPIs for time-to-value and launch predictability.
🎯 Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 5+ years in Implementation, Solutions Engineering, TPM, or Post-Sales leadership in SaaS/Ad Tech/Retail.
- Led 20+ enterprise implementations from discovery to launch and expansion.
- Experience building onboarding systems, playbooks, and frameworks.
- Comfortable operating in ambiguity and turning goals into structured plans.
- Strong enterprise presence; ability to push back on scope creep while maintaining trust.
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