Related skills
salesforce javascript html sql jira📋 Description
- Gather requirements with clients and design implementation strategies.
- Configure contact center solutions, including IVR paths and APIs.
- Configure the client portal using NICE tools and integrations.
- Collaborate with Engagement Managers for onboarding and delivery.
- Troubleshoot issues during implementation and support UAT.
- Manage multiple client engagements with timely delivery.
🎯 Requirements
- Bachelor’s degree in Telecommunications, CS, or related field.
- 3+ years implementing SaaS in contact centers/telecom.
- Experience in project implementation, customer service, or tech support.
- Client-facing implementation experience.
- Knowledge of JavaScript, HTML, Perl, or Java.
- Experience with APIs, webhooks, and third-party integrations.
- Familiarity with IVR systems and contact center workflows.
- Basic knowledge of databases and SQL queries.
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