Guide new customers through onboarding, transitioning from sales to service delivery
Ensure customers follow timelines agreed in the sales cycle
Drive technical onboarding and enablement on how to work with Expel
Diligently documenting all customer statuses
Ensure customers are hitting key deployment milestones in onboarding
Become an expert in Workbench, offerings, and configuration best practices

🎯 Requirements

Experience implementing SaaS solutions or IT/Security services in enterprise, customer-facing roles
2+ years of related professional experience
Knowledge of infosec and industry vertical challenges
Familiarity with EDR, NDR, SIEM, CASB on-prem and in the cloud
Exceptionally organized to manage multiple onboardings

🎁 Benefits

Unlimited PTO and work-location flexibility
Up to 24 weeks parental leave and strong health benefits
Equity with bonus eligibility
Transparent pay practices

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