Related skills
salesforce javascript jira confluence ccaas📋 Description
- Implement NICE products and configure client portals for clients.
- Manage multiple client engagements with project deadlines.
- Troubleshoot implementation issues and assist with UAT.
- Document configuration steps and develop implementation plans.
- Collaborate with cross functional teams to improve configurations.
- Provide clear project status updates to stakeholders.
🎯 Requirements
- BA/BS degree or equivalent; technical degrees a plus.
- 5+ years in customer-facing roles.
- 3+ years CCaaS configuration experience.
- CXone Mpower experience is a plus.
- Proficiency with Confluence, JIRA, Salesforce.
- Strong communication and English proficiency; ability to explain technical topics.
🎁 Benefits
- NICE-FLEX hybrid: 2 days in office, 3 days remote.
- Global growth opportunities and internal career paths.
- Equal opportunity employer.
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