Related skills
documentation customer onboarding saas project management change management📋 Description
- Lead onboarding for Brex Empower for small to mid-sized customers.
- Blend customer empathy with project management and technical guidance.
- Translate customer needs into product configurations with guidance.
- Manage stakeholder communications and keep implementations on track.
- Enable go-live with spend migrations and user adoption support.
- Explain integrations and connect Brex with external systems.
🎯 Requirements
- 2+ years in a customer-facing SaaS or consulting role.
- Exposure to project coordination or structured implementation work.
- Strong communication with customers and internal stakeholders.
- Comfort working across technical and non-technical workstreams with guidance.
- Organized, detail-oriented, with urgency in task delivery.
- Collaborative, cross-functional mindset.
🎁 Benefits
- Hybrid work in Vancouver with 3 in-office days and up to 4 weeks remote yearly.
- Opportunity to grow with a fast-growing fintech team.
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