Related skills
documentation saas project management change management implementation📋 Description
- Lead onboarding for Brex Empower; help customers adopt the platform.
- Manage onboarding projects from kickoff to go-live with guidance.
- Organize customer meetings, capture notes, track action items.
- Translate business needs into Brex configurations with guidance.
- Collaborate cross-functionally with AE/CSE/CSM for handoffs.
- Deliver training and change templates for go-live prep.
🎯 Requirements
- 2+ years in a customer-facing SaaS role or SaaS consulting.
- Some exposure to project coordination or implementation work.
- Strong written and verbal communication with stakeholders.
- Comfort across technical and non-technical workstreams.
- Organized, detail-oriented, with urgency to deliver.
- Collaborative, cross-functional problem-solving mindset.
🎁 Benefits
- Experience in Financial, Expense Management, or ERP software.
- Familiarity with General Ledger, AP, AR, Billing, or Travel.
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