Implementation Consultant, Enterprise Intelligence

📋 Description

• Oversee the implementation of a high volume of client implementations in coordination with client technical teams.
• Bridge post-sale technical implementation work with pre-sale activities to support enterprise account rollout.
• Manage the post-sale implementation processes to drive adoption and ensure successful rollout for new and existing customers.
• Collaborate with cross-functional teams (Account Management, Product, Marketing, Sales) to secure resources and ensure project success.
• Create and maintain playbooks for large-scale rollouts to standardize delivery.
• Partner with Adoption Specialists and Account Managers to drive adoption and value realization.

🎯 Requirements

• At least 4+ years of experience as an implementation manager, customer-facing project manager, or in enterprise customer success.
• Robust problem-solving and critical thinking abilities.
• Ability to work collaboratively in a cross-functional team environment.
• A systems thinker with a proven track record of turning processes that lack structure into effective, repeatable, scalable programs.
• Comfortable analyzing and leveraging data to inform decision making.
• Experience with Intercom, Salesforce, JIRA, Tableau, Catalyst.

🎁 Benefits

• Performance-based bonus, equity, and a generous benefits program.
• Salary ranges are published on all job postings for transparency.