Related skills
communication customer success project management onboarding stakeholder management📋 Description
- Define and maintain the client onboarding program and KPIs.
- Own onboarding and implementation plan for assigned accounts.
- Serve as primary contact during onboarding for hardware and software deployments.
- Ensure timely and successful completion of onboarding for new clients.
- Monitor progress to drive adoption within scope and schedule.
- Host virtual or in-person group training sessions for new customers.
🎯 Requirements
- 1+ years in a customer-facing, B2B role; trucking/logistics or fleet exp preferred.
- Strong business background incl. PM, account mgmt, problem solving, analytics.
- Excellent interpersonal, written/verbal communication, and presentation skills.
- Experience delivering client-focused solutions based on customer needs.
- Ability to communicate, present, and influence credibly across all levels.
- BA/BS degree or equivalent work experience preferred.
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