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customer support data analysis confluence stakeholder management training📋 Description
- Manage the client setup program, including timelines, milestones, and deliverables.
- Serve as primary client contact during implementation to gather and transition data.
- Ensure data integrity and accuracy during transitions; perform complex data entry.
- Collaborate with technical teams to resolve data-related issues and provide insights from data.
- Prepare Live Day with training teams to launch databases and meet import/setup needs.
- Troubleshoot technical problems, guiding customers with step-by-step solutions to improve CSAT.
🎯 Requirements
- Strong problem-solving and risk mitigation abilities.
- Customer-focused with proven customer service experience.
- Ability to build strong client relationships.
- Strong technical acumen; product knowledge; familiarity with Confluence/KB.
- Excellent verbal and written communication skills.
- Empathy, patience, and ability to conduct engaging training sessions.
🎁 Benefits
- Flexible hours to suit time zones.
- Training and ongoing professional development.
- Career advancement opportunities at Storable.
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