Related skills
communication crm customer success salesforce onboarding📋 Description
- Lead customer onboarding across all platforms to meet customer goals.
- Perform back-office onboarding: activations, config, and keyword setup.
- Track onboarding KPIs: milestones, response time, time-to-value.
- Translate customer outcomes into Cision deliverables.
- Continuously learn Cision platforms to improve onboarding.
- Advise customers with a highly consultative approach for adoption.
🎯 Requirements
- Graduate degree preferred.
- Excellent English; additional languages a plus.
- Proficient with MS Office (Word, Excel, PowerPoint).
- Experience in a customer-facing role managing multiple projects.
- Collaborate with internal partners to deliver customer results.
- Experience with Salesforce or Customer Success software is desirable.
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