Implementation Consultant

📋 Description

• Guide customers through scalable implementation and onboarding project plans.
• Build custom onboarding plans based on customer needs and purchased services.
• Consult and assist with onboarding rollouts in customers' environments.
• Resolve onboarding issues via email or remote sessions.
• Follow up with customers on recommendations, updates and action plans.
• Collaborate with peers and internal resources to provide effective solutions.

🎯 Requirements

• 3 to 5 years experience in client-facing SaaS onboarding.
• Excellent project and account management skills.
• Excellent interpersonal communication and customer service.
• Strong oral and written communication skills.
• Strong aptitude for learning new technologies for customer-facing roles.
• Associates degree desired, but not required.