Related skills
customer success onboarding apis migration software implementations📋 Description
- Translate customer requirements into implementation plans.
- Develop and execute project plans for on-time delivery.
- Design, create, and manage apps and integrations/migrations.
- Collaborate with teams to communicate customer needs.
- Onboard customers with playbooks and drive adoption.
- Monitor adoption metrics and renewals to ensure success.
🎯 Requirements
- Associate degree or equivalent; 2+ years in customer success/implementation.
- 2-3 years experience with HighLevel or similar vertical solutions.
- Strong communication and follow-through; handle sensitive issues.
- Multitask in a fast-paced environment.
- Knowledge of internal systems (HighLevel, Freshdesk) preferred.
- IT skills and platform integrations; strong documentation.
- Self-starter with ownership and customer focus.
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