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ms office customer success onboarding sops freshdesk📋 Description
- Onboard clients and drive successful software implementations.
- Coordinate project plans, schedules, and resources.
- Design, deploy, and manage HighLevel integrations.
- Guide customers through best practices and adoption.
- Collaborate with internal teams to achieve milestones.
- Create and update onboarding playbooks.
🎯 Requirements
- Associate degree or equivalent; 2+ years in customer success or software implementation.
- 2-3 years experience with HighLevel or similar solutions.
- Strong written and verbal communication with diplomacy.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems (HighLevel, Freshdesk) and platform integrations.
- Experience creating SOPs and customer journey playbooks; strong documentation.
🎁 Benefits
- Remote-first, global team across 15+ countries.
- Work with a scalable AI-powered platform.
- Growth opportunities and cross-team collaboration.
- Ongoing onboarding webinars and workshops.
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