Related skills
affiliate marketing programmatic advertising martech📋 Description
- Build, scale, and lead a world-class CS org
- Own post-sale lifecycle: adoption, value realization, renewal
- Partner with Sales, Product, Marketing, and Finance to drive revenue
- Design scalable CS operating model and repeatable playbooks
- Lead transformation with a people-centered approach
- Drive net revenue retention and account expansion
🎯 Requirements
- 12+ years in Customer Success, Account Management, or Commercial Leadership
- Deep expertise in martech, affiliate marketing, or programmatic advertising
- Proven experience managing enterprise to SMB portfolios
- Renewals, upsells, and expansions ownership
- Strong track record of retention and revenue growth
- Based in New York City
🎁 Benefits
- Medical, Dental, and Vision insurance
- Flexible PTO and work-life balance
- 401(k) and flexible spending accounts
- RSUs with a 3-year vesting schedule
- Coursera access and growth programs
- Parental leave and family support
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