Market Research Specialist

Our Company:

At impact.com weå are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit www.impact.com.

We're seeking a detail-oriented and proactive Market Research Assistant to join our marketing research team. This role is perfect for someone who wants to dive deep into market research while supporting critical business insights that drive strategic decisions. You'll work closely with our Senior Market Research & Analytics Manager and Director of Content to coordinate projects, analyze data, and help bring research findings to life for internal and external stakeholders.

• Coordinate research project logistics, including vendor communications and participant incentive programs
• Organize and maintain research archives for easy access and knowledge sharing
• Support survey development from design through testing and launch
• Draft benchmark research reports using established templates and formats
• Assist with research report promotion by preparing key insights and supporting materials

• Prepare data for analysis
• Perform basic statistical analysis 
• Create presentations and reports from research findings
• Collaborate with internal teams to enhance data visualization and reporting

• 2 - 4 years of experience in a market research role, research analyst, or similar role.
• Bachelor's degree preferred in Marketing, Business Administration, Economics, Statistics, Mathematics, or Psychology
• Relevant coursework in Statistics, Research Methods, Data Analysis, or Marketing Principles is a plus
• Market research certifications or specialized short courses are a bonus
• Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
• Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
• Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
• Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
• Communication: Strong written and verbal skills for clear reporting and team collaboration
• Organization: Excellent time management with ability to handle multiple projects
• Detail-oriented: Careful approach to data accuracy and quality control
• Hybrid: The ability to work at our Cape Town office 1-2 times per week with the line manager. 

• Experience with project management tools (e.g., Asana, Jira)
• Data visualization skills (can be learned on the job)
• Quantitative reasoning and advanced analytical capabilities
• Market research certifications or specialized coursework

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both

• Training & Development
• Learning the advanced partnership automation products

• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid

• Group scheme with 10X provident fund

• Stock Options
• 3-year vesting schedule pending Board approval

• Primary caregiver leave

• Internet Allowance
• Flexible work hours
• Casual work environment
• Technology stipend
•  Affiliate & Partnerships Industry Fundamentals Certification by PXA

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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