Desktop Support

At IMC, technology is at the core of everything we do, and how we build and maintain our user space infrastructure is key to our global success. Our Operations Engineering team designs, automates, and scales the systems that power our workstations, tools, and user environments across our Windows environment. As a System Administrator, you will be responsible for delivering high-performance. desktop solutions that are critical to day-to-day trading operations. This role requires a strong understanding of windows and desktop hardware, rapid issue resolution, and the ability to work in a high-pressure, fast-paced environment where uptime and responsiveness are paramount. We offer an environment that allows you to broaden and deepen your IT knowledge and skills, with access to best in breed tools, frequent training and a culture of knowledge sharing.

Your Core Responsibilities:

• Install, configure and manage laptops, desktops, mobile phones and peripherals.
• First point of contact for technical issues in-person and remote.
• Document support issues, update knowledge bases and enforce IT security policies.
• Technical support for meeting rooms, video conferencing and events.
• Manage user accounts using tools like Active Directory, Entra and Okta.
• Support MS 365 services including Exchange Online and Office.
• Administer Microsoft server technologies including Active Directory, WSUS, DFS and Group Policy.
• Support and manage corporate software such as Zoom, Jira, Confluence & VMWare.

Your Skills and Experience:

• 3+ years of hands-on experience in a desktop support or similar technical role.
• Strong analytical thinking and effective problem-solving abilities.
• Self-motivated with a demonstrated passion for technology and innovation.
• Proficient in English, Mandarin, and Cantonese.
• Extensive experience supporting both macOS and Windows operating systems.
• Knowledgeable in MS 365 administration.
• Hands-on experience managing and supporting mobile devices via MDM platforms (e.g., Intune, Jamf).
• Practical experience providing AV setup and troubleshooting support.
• Exposure to virtualization (VMware), MS server, cloud platforms (AWS), and automation tools are a plus.
• Relevant tertiary qualifications or industry certifications (e.g., Computer Science degree, Microsoft certifications) are a bonus—but training and certification support is provided.