Sr. Workplace Services Associate

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Our Team's Vision:

Our Real Estate & Workplace Services (REWS) Team serves as the backbone of our organization. Our mission is to provide a safe, comfortable, and productive work environment that fosters collaboration, creativity, and innovation. To Support our exceptional teams, we are seeking a detail- Oriented and proactive Senior Workplace Services Associate to join us onsite at our Sunnyvale headquarters. Reporting to the Global Head of Real Estate and Workplace Services this role plays a pivotal part in enhancing our workplace experience and ensuring efficient operations

Your Impact

As a Senior Workplace Services Associate, you'll be instrumental in optimizing processes, managing workplace initiatives, and delivering a high-touch experience for employees, visitors, and stakeholders. Your responsibilities will include:

• Front Desk Operations- Welcome visitors, maintain security protocols, and ensure the reception area reflects Illumio's professional standards.

• ServiceNow & Requests Management- Act as the first point of contact for all REWS requests, including repairs, maintenance, and workplace support via ServiceNow. Build and maintain strong stakeholder relationships.

• Expenses Management – Gather and submit invoices and expense reports for the REWS department card

• Administrative Support- Manage office signage, business cards, mail services, special meeting setup coordination, and assist with day to day administrative needs.

• Office Supplies and Equipment- Oversee supply inventory and Amazon subscriptions, maintain workplace equipment, and ensure the lobby and shared spaces are tidy.

• Employee Onboarding & Off-boarding- Collaborate with IT and People Operations to ensure seamless onboarding and off-boarding, including desk setup, badging, and new hire orientation.

• Food and Beverage Program- Coordinate occasional catering orders, weekly pizza orders, food labels, and digital menu displays.

• Other Workplace Programs- Manager external vendors providing employee amenities such as EV charges, car wash chair massage, and Barista program.

• Travel Program Backup- provide coverage for the company's travel program as needed.

• Digital Resource Management- Maintain and update REWS and other workplace related intranet sites, documentation, and resources to ensure accuracy, accessibility, and ease of use.

• Event & Culture Support- Assist with employee engagement activities such as happy hours, holiday celebrations, and intern programs while embodying Illumio's culture and values.

• Security Awareness- Uphold strict security standards and escalate issues as appropriate.

• Other Duties- Perform additional tasks as assigned by the Global Head of Real Estate & Workplace Services or to support departmental goals and company initiatives.

Your Toolkit:

• Bachelor’s degree in Business Administration, Analytics, or related field.

• Proficiency in MS office Suite.

• Exceptional customer service and communication skills.

• Strong attention to detail and organizational abilities.

• Strong organizational skills, prioritization, project management, and time management
  skills to hit deadlines.

• Ability to work effectively under pressure with minimal supervision

• Bilingual Spanish Skills preferred

  #LI-JW1 #LI-HYBRID

  Our Commitment:

  Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.