Sr. Information Designer

Onwards Together!

Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters.

Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Location: Onsite, Sunnyvale, California (5 days a week in the office)

Our Team:

Our Product Management team has established a culture based on thought leadership, independence, and responsibility. Those who join us represent the leader in Zero Trust security and work closely with our Engineering team to solve real customer problems. Bring your visionary instincts to all stages of the product lifecycle—conception, definition, development, release and post-release activities—manage strategic planning, feature selection, and tactical activities. This powerful, dynamic team drives our roadmap forward as we work to make the digital world a safer place.

Are you passionate about building in-app content experiences using state of the art tools to increase adoption of Illumio products? Come and join an exciting team that's on a mission to transform the user experience by building compelling information graphics that tell a story and deliver use case based “gold standard” multi-media content, in-app help, and more. Be a part of the product-led growth journey, transform complex cybersecurity workflows into intuitive, self-service visual content journeys to help customers quickly understand, adopt, and extract value from our platform.

Your Impact:

As the Sr. Information Designer at Illumio, you’ll have the opportunity to shape the future of the Content team. We’re a small but mighty team of five content developers whose mission is to deliver the right content to the right audience at the right time. We’re risk takers, eager to embrace innovation so that we can deliver purposeful visual content journeys that will keep our customers coming back for more.

Leveraging your experience with generative AI, you will help lead the information design journey for the team and build an asset library of information graphics. As an expert in content strategy and information design, you will influence the team's content transformation agenda.

Demonstrate thought leadership through storytelling using information graphics and videos.

Information Design

Unleash your creative skills and leverage your design expertise to build and deliver infographics that gleam.

In this position, you'll develop content to communicate information to a highly technical cybersecurity audience. You should understand your audience needs and determine best practices based on how different audience types respond to different types of information.

As part of your information design plan, conduct quarterly design audits to identify and address content gaps.

You'll use design elements like color, imagery, shape, space, texture, and type to create infographics for different audience types, depicting their journey from onboarding, to adoption, to self-service, and troubleshooting.

Examples of infographics you will create include (but are not limited to):

• Onboarding journey paths

• Learning maps

• Flowcharts

• How-to processes

• Visual workflows

• Timelines

• And more

· Onboard new Illumio customers using visually appealing onboarding journey paths so that they can adopt new products and features quickly without reading reams of text.

· Build visual learning maps for each existing and new Illumio products that are easy to follow without overloading users with too much information.

· Keep your message on point by building niche infographics that will convey a process, workflow, or sequence of steps in an easy to consume form.

· Use the “less is more” approach and design infographics that's easy to read. Build graphics so that your user can absorb information quickly.

· Hit the ground running by bringing your design expertise to the team.

· Recommend and implement design strategies to reduce verbosity in documentation.

Customer Focus

· Be laser focused on customer requests, building visual content journeys based on their needs.

Mentorship

· Mentor writers on the team and lead multi-media design workshops to grow and expand the skills of the team.

Collaboration

· Partner and align closely with UX, Engineering, and Product teams to ensure a cohesive approach to building information graphics that tell a compelling story.

· Influence the product design cycle by embedding yourself in Figma reviews during the prototype phase and recommend intuitive customer journeys.

Your Toolkit:

• 10+ years of experience in information design and content strategy (for example, in-product app guidance, info graphics), or experience in a writing or editing role in an enterprise software or security company with a strong focus on design.

• Excellent design skills to create polished and professional designs that pop.

• Use AI effectively to build information graphics quickly and effectively.

• Bachelor's degree in information design, content publishing/management, technical writing, communications or equivalent experience.

• Exceptional communication, collaboration, and project management skills.

• Ability to work in a fast-paced, ever-changing, agile environment.

• An expert at context shifting, able to juggle multiple projects at one time.

• Proficient in authoring and maintaining content in content management systems such as Paligo, Heretto, or another CMS.

• Advanced user of Adobe Photoshop, Illustrator, or other graphics tools.

• Advanced user of Camtasia or other video editing tools.

• Proficient using Atlassian (Confluence, JIRA).

• Familiar building content in an agile environment.

Our Commitment:

Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions drives our success and makes us stronger together. We are dedicated to creating and maintaining a diverse culture and emphasizing inclusion and belonging.

#LI-KD1 #LI-ONSITE

All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience.

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.