Director, Personalization & Retention

Added
12 days ago
Type
Full time
Salary
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📋 Description

  • Develop and execute a company-wide personalization strategy.
  • Lead and grow a high-performing personalization and retention team.
  • Define KPIs for personalization: revenue per customer, AOV, and frequency.
  • Partner with Marketing, Product, BI, and Eng to build a scalable personalization engine.
  • Lead real-time personalization platform using AI/ML to deliver messages at the right time.
  • Mentor direct reports and foster innovation and growth.

🎯 Requirements

  • 12+ years in digital marketing, CRM, or personalization with leadership.
  • Led AI/ML-driven personalization programs at scale (eCommerce/retail).
  • Strong knowledge of CDP, recommendation systems, and targeted marketing.
  • Expertise in data-driven segmentation, lifecycle marketing, and offer optimization.
  • Translate data insights into actionable marketing strategies with impact.
  • Exceptional leadership; BA required, MBA preferred; cross-functional.

🎁 Benefits

  • Medical, dental, vision, basic life insurance.
  • 401(k) plan with eligibility.
  • Paid time off and holidays.
  • Eligible for Restricted Stock Units (RSUs) and annual bonuses.
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